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- Published on 03 October 2013
If you think the consumer masses are happy with the quality of the pay-TV services they receive from cablecos, telcos and satellite operators, think again.
Service interruptions, picture freezes and tiling continue to plague operators and their displeased subscribers – an age-old scenario that has unfortunately shifted the focus to customer service, or lack thereof. It’s time to address the cause first and any remaining affect later.