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Published on 02 October 2014

Have you ever tried reporting a scam to the company whose name and resources the scammer was using? It can be frustrating at best and ineffective at worst.

As a result of such situations, scammers are having a field day ripping off consumers of all ages whether it’s perpetrated by phone, email or a text. It’s time for customer service to be extended to address more of the scammer epidemic.

Read more: Extending Customer Service to Target Scams & Scammers

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Published on 25 September 2014

In this week's column, Bob explains how wearable technology can create opportunities for the NFL to capture magnetic, non-telecast content for fans of all aspects of America's game, its teams and players.

Read more: Tackling Tech: Can Wearable Technology Address the NFL's Fan Experience Challenge?

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Published on 25 September 2014

Usually, when a major league baseball team clinches a playoff berth, everyone rejoices and the focus is on celebrating October baseball, hopefully on the way to the World Series.

Read more: Pain and Gain for Dodgers Fans – This Season and Next?

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Published on 19 September 2014

In this week's column, Bob explains how vehicles-turned-powerful Wi-Fi hotspots and advances in satellite TV gear are beginning to reshape the tailgating experience as we know it today.

Read more: Tackling Tech: Technology Drives Tailgating Skyward

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Published on 19 September 2014

It's not the ice bucket challenge, but an OTT Gatorade bath might raise awareness among cable TV providers to imminent problems, as costs continue to soar and while profit margins reach five-year highs powered by gains in broadband services (not TV).

Read more: A Big Gatorade Bath for OTT-Averse Cable Operators

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Published on 12 September 2014

In this week's column, Bob explains how the latest Apple iPhone models aim to please fans of streaming live and on-demand NFL video content.

Read more: Tackling Tech: Why NFL Video Fans are Catching 'Phablet Fever'